How to Reset Your Account Password in Bold BI: All Available Methods

This article explains the different methods available to reset passwords in Bold BI.

1. Reset Password Using Email (Requires SMTP Configuration)

If SMTP email settings are configured at the UMS, you can reset your password using the Reset Password link sent to your registered email address.

To ensure this option works correctly, make sure your SMTP email settings are properly configured.

If SMTP is not set up, below page will be shown once you click Cannot access your account.

For more details on resetting the password using the Reset Password link, please refer to the related article: How to reset your password

2. Reset Password Using the Password Reset Utility

If SMTP email settings are not configured, you can still reset passwords using the Password Reset Utility, which does not require email configuration.

Follow the steps in the official documentation: Reset Password

3. Reset Your Own Password from the Profile Page

If you are logged in and need to change your own password, you can do so directly from the Profile page in Bold BI.

For step-by-step guidance, refer to the corresponding article: How to change our account password

4. Reset Another User’s Password (Admin Only)

Administrators can reset passwords for other users from the User Management page.

For detailed instructions, refer to the related article: How to change another user password

Additional References:

How to configure mail settings in Bold BI® to receive notification through mail