How to Manually Retrieve the Configuration Folder for the Bold BI Application in Different Environments

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To effectively debug issues such as site-down scenarios related to application upgrades, database name changes, or other configuration modifications, it is essential to access the configuration folder. This folder contains crucial configuration files needed for the investigation.

You can manually retrieve the configuration folder from the following locations, depending on your Bold BI hosting environment, and share it as a zip file with the support team.

Windows
Linux
Docker
Kubernetes
Azure App Service

Windows and Linux Environments

Hosted Environment	Log location
Windows	`{Deployed Location}`\app_data\configuration Default location - C:\BoldServices
Linux	/var/www/bold-services/application/app_data/configuration

Docker Environment

You can retrieve the configuration folder manually from the Docker persistent volume that the Bold BI application container uses, or you can follow the steps below to obtain the configuration folder directly from the container.

Copy the configuration folder from the container to the local machine using the following command.
```
docker cp <container name/container ID>:/application/app_data/configuration /var/www/
```
Example - docker cp boldbi:/application/app_data/configuration /var/www/

Note : If you are using Windows environment, replace the path instead of /var/www/ with D:\ from the above command.
You can find the configuration folder from /var/www or D:\ that have been copied from the container.

Kubernetes Environment

Copy the configuration folder from pods to the local machine using the following command.

Note: You can use any one of the pods that are used for the Bold BI application.
```
kubectl cp my-namespace/my-pod:/application/app_data/configuration /var/www/ 
```
Example - kubectl cp bold-services/bi-dataservice-deployment-6c7cd768fc-bbh4w:/application/app_data/configuration /var/www/

Note : If you are using windows environment, replace the path instead of /var/www with D:\ from the above command.
You can find the configuration folder from /var/www or D:\ that have been copied from the pod.

Azure App Service Environment

Log in to your Azure portal account and navigate to the Azure App Service resources that have been created.
Go to your Azure App Service and then navigate to your resource group
Navigate to your “Storage Account” that was created while deploying Bold BI
Go to “Containers” under the “Data storage” section, then navigate to your Bold BI container by clicking its name.
Navigate to the location “{your_container}/boldservices/app_data/configuration”. Then download all the config files one by one using the “Download” option from the context menu and send all the files in zipped format.