How to Resolve Dashboard Access Issues When It Redirects to Authentication Instead of Opening in Windows

This article explains how to resolve an issue where the dashboard fails to open and prompts users to sign in instead.

When checking the application status during the issue, you may notice that the Dashboard Server API is down. In such cases, follow the workaround steps below.

Steps to Resolve the Issue:

Step 1: Open IIS Manager and Application Pools

1. Open IIS Manager on the server.
2. Click on Application Pools.

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Step 2: Restart the BoldBIApi Application Pool

1. Locate BoldBIApi in the Application Pools list.
2. Right-click BoldBIApi and select Stop.
3. Once stopped, right-click BoldBIApi again and select Start.

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Step 3: Restart Application and Verify the Application

1. Restart the Bold BI application in IIS.
2. Refresh the browser and try accessing the site again.

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Additional References:

• How to restart the Bold BI Embedded application
• How to check Bold BI application running status?