Troubleshooting Skipped Schedules in Bold BI

When schedules in Bold BI are skipped, it can be due to several factors. Here are some common scenarios that may cause interruptions in scheduled tasks:

1. Restart of the Bold BI Hosted Machine: If the machine hosting Bold BI is restarted during the scheduled time, it can lead to skipped schedules.

2. Ongoing Windows Updates: If Windows updates are being applied during the scheduled time, this may also interrupt the execution of scheduled tasks.

3. Bold BI Services Restarting or Experiencing Downtime: Any downtime or restarts of the Bold BI services during the scheduled period can result in skipped schedules.

Monitoring and Reporting

It is advisable to monitor the schedule if there is a failure. If a schedule fails to run on any day, it is important to collect and provide the complete logs for further analysis.

Collecting Logs

To manually collect and compress the logs for the Bold BI application, please refer to the following documentation for guidance on locating the logs across different environments:

Where can I manually find the logs for the Bold BI application on different environments?

Additional References

• How to make schedule jobs to run without skipping in Bold BI Windows application
• Create support tickets

By following these steps, you can effectively troubleshoot and address issues related to skipped schedules in Bold BI.