How to resolve Internal Server Error of UMS site | Bold BI

UMS Page

Database connection failure may occur due to any of the below possible reasons,

1. When SQL server is not running or available, Solution: Refer to the below-mentioned section, "Check SQL server running status" to resolve this.
2. When DB connection details modified,
   * Server or database name changed,
   * SQL server user was removed, or their permission revoked,
   * SQL server user password was expired or modified
   Solution: Please refer to the below KB articles to update the database connection details in Bold BI application
   Reset Application Database – Admin Utility | Bold BI

We can identify the exact reason of the error by checking the UMS site logs of the Bold BI application by following below steps,

1. Refer to the following article and locate the application log location based on the deployment environment,
   Where Can I Manually Find the Logs for the Bold BI Application on Different Environments | Bold BI Support
2. From the downloaded logs, under logs -> ums.web directory locate the latest error log file in the name "errors.txt".
3. Open that file and go to bottom where last added log will be present.
4. In that we can get the details about the failure of the database connection of the UMS site like below,UMS Error Log

Check SQL server running status

Once the SQL server is started, then restart all the Bold BI services to reinitialize the application by referring the below link,

Restart Embedded Bold BI analytical apps | Bold BI Docs