How to Quickly Resolve Connection Errors on Dashboards with a Single Reload

Reload on Dashboards

When working with dashboards, users may occasionally encounter connection errors that affect all widgets. This can be frustrating, especially if it requires multiple reloads to restore functionality. However, there is a more efficient solution available to address this issue.

To avoid the inconvenience of reloading each widget individually, users can utilize the "Refresh" feature. This feature is designed to reload the entire dashboard with a single click, thus resolving connection errors across all widgets simultaneously.

Steps to Use the Reload Feature:

1. Locate the "Refresh" icon on the dashboard banner. This is typically represented by a circular arrow symbol.
2. Click on the "Refresh" icon.
3. Wait for the dashboard to reload. This action will refresh all widgets at once.

By following these simple steps, users can save time and streamline the process of reconnecting their dashboard to the database.

Troubleshooting Tips:

1. Ensure that your internet connection is stable before attempting to reload the dashboard.
2. Ensure that the database server is running and is accessible.
3. If the problem persists with any other errors, please create a support ticket and share the Error log, and HAR file as instructed in the knowledge base articles: Steps to Share the Error Logs, HAR file, and Console Log

By utilizing the single reload feature and following the provided troubleshooting tips, users can efficiently resolve connection errors and enhance their dashboard experience.