How to resolve application and database version mismatch problems following the upgrade process

Published:

The version mismatch occurs when the SQL script used to upgrade the database contains any errors, such as a failure in establishing a database connection, while running in the Bold BI Embedded Analytics Server.

Follow these steps to resolve this mismatch:

Step 1: Restart Bold BI Server

Restarting the Bold BI server will rerun the SQL scripts necessary for the build upgrade process, resulting in an update to the database version once those scripts run without any errors.

How to restart Bold BI Server:

Please refer to the help link for instructions on how to restart the Bold BI Embedded Analytics Server.

Step 2: Check the Version Details Again

After restarting the Bold BI application, verify whether the Application and Database versions now match.

If the issue persists, consider contacting Bold BI support for further assistance with the logs available at the location below by zipping all the files of the directory upgrade_logs,

{deployment_location}\app_data\bi\{tenant-id}\upgrade_logs

To obtain the tenant ID for the mentioned location, which corresponds to the client ID of the site that will be available under the UMS site listing page, please refer to https://help.boldbi.com/multi-tenancy/manage-sites/#general

Additional References

Was this article useful?

Dislike

Written by Israel Jebaraj Chandirakumar

Updated

Comments (0)