How to Obtain an Offline Key for a Specific Version in Bold BI?

You can generate and download an offline key directly from the Bold BI Account Site based on the build version you are using.

Steps to Generate an Offline Key

1. Sign in to the Bold BI Account Site using your registered account:
   https://www.boldbi.com/account
2. Navigate to the My Subscriptions page:
   https://www.boldbi.com/account/my-subscriptions
3. Locate your active Bold BI Subscription. You will see a version dropdown containing the available build versions.
4. From the dropdown list, select the build version for which you need the offline key.
5. Once the version is selected, copy or download the generated offline key.
6. Use the downloaded offline key to activate your Bold BI application.

Important Notes

• Always generate an offline key that is compatible with your deployed product versions.
• Offline keys generated for Bold BI v12.1 and later are not compatible with Bold BI versions earlier than v12.1.
• Offline keys generated for Bold Reports v10.1 and later are not compatible with Bold Reports versions earlier than v10.1.
• If you are using a combined deployment of Bold BI and Bold Reports, verify the installed versions and generate the offline key based on the highest compatibility requirement between the two products.
• Customers with an active subscription can generate offline keys for versions covered under their license entitlement period.
• If the required version is not available in the version dropdown, contact the support team for assistance.

Combined Deployment (Bold BI + Bold Reports) Version Compatibility Guidelines

The offline key must be compatible with the versions installed in your environment.

Compatibility Rules

• For Bold BI, builds v12.1 and later require an offline key generated for v12.1 and later.
• For Bold BI, builds earlier than v12.1 require an offline key generated for a version earlier than v12.1.
• For Bold Reports, builds v10.1 and later require an offline key generated for v10.1 and later.
• For Bold Reports, builds earlier than v10.1 require an offline key generated for a version earlier than v10.1.

Combined Deployment Guidance

If you are using a combined deployment of Bold BI and Bold Reports, always select an offline key that satisfies the highest compatibility requirement between the two products.

Examples

Bold BI v11.x & Bold Reports v9.x

Select an offline key generated for:

• Bold BI versions earlier than v12.1
• Bold Reports versions earlier than v10.1

Bold BI v12.1+ & Bold Reports v9.x

Select an offline key generated for:

• Bold BI v12.1 and later and Bold Reports v10.1 and later compatibility

Bold BI v11.x + Bold Reports v10.1+

Select an offline key generated for:

• Bold BI v12.1 and later / Bold Reports v10.1 and later compatibility

Bold BI v12.1+ & Bold Reports v10.1+

Select an offline key generated for:

• Bold BI v12.1 and later / Bold Reports v10.0 and later compatibility

Important: If your deployment includes either Bold BI v12.1 or later or Bold Reports v10.0 or later, select an offline key generated for Bold BI v12.1+ / Bold Reports v10+ compatibility. For example, if your environment includes Bold BI v11.x and Bold Reports v10.x, you should select the offline key generated for Bold BI v12.1+ / Bold Reports v10+ compatibility, even though the Bold BI version is below v12.1. Always select the offline key that satisfies the highest compatibility requirement in your deployment.

FAQ

How do I know which version to select?

Use the exact product version installed in your environment. You can find the version information on the following page in your Bold BI application:
{applicationurl}/ums/administration/product-version
You can also refer to your installation details.

Can I use the same offline key for all versions?

No. Offline key compatibility varies by product version. Always download and use an offline key that is compatible with the versions installed in your environment.

What should I do if my version is not listed?

Contact the support team and provide your installed build version. The team will verify your subscription entitlement and help you obtain the appropriate offline key.