401 Unauthorized Error When Creating Dashboards: Common Causes and Solutions

The 401 Unauthorized error can occur when attempting to create dashboards in Bold BI, often due to SSL validation issues. This article outlines the steps to resolve this error and provides best practices for SSL certificate management.

Understanding the 401 Unauthorized Error

The 401 Unauthorized error typically indicates that the server cannot verify the identity of the client. In the context of Bold BI, this may arise from invalid or self-signed SSL certificates that prevent proper communication between internal services.

Steps to Resolve the Error

To address the 401 Unauthorized error, you can configure Bold BI to ignore SSL certificate validation errors. Follow these steps:

1. Log in to Bold BI: Use an admin account to access the Bold BI dashboard.

2. Navigate to Site Settings: Go to the site settings section of the application.

3. Locate the SSL Certificate Validation Option: Below the Site URL field, you will find the option labeled “Ignore the SSL certificate validation errors.”

   

4. Enable the Option: Check the box to enable ignoring SSL certificate validation errors.

5. Save the Settings: Ensure you save the changes to apply the new settings.

By enabling this option, Bold BI will bypass SSL certificate validation errors when connecting to internal services.

Important Considerations

While ignoring SSL certificate validation errors can resolve immediate connectivity issues, it is crucial to understand the security implications. It is strongly recommended to use a valid SSL certificate in production environments to protect against potential security vulnerabilities. Disabling SSL validation should only be considered as a temporary measure and avoided unless absolutely necessary.

Additional References

• Ignore SSL validation errors