How to Resolve Application Database Connection Errors in Bold BI
When the connection string of the Bold BI application database is either changed or becomes inaccessible, you may encounter the following error message upon attempting to open the Bold BI application:
Database connection error
Sorry! Server has encountered error while establishing the connection to application database. This error could be occurred due to below possible causes:
In order to address the issue, it is necessary to reset the application database of the Bold BI application. This can be done using the admin utility provided by Bold BI. For detailed instructions on how to reset the application database, please refer to the help documentation available at the following link: Reset Application Database
Note: If there is a need to update the tenant database for each site, especially in bulk for On-Premises deployments, follow the instructions provided in the knowledge base article Update Tenant Database Information in Bulk for process of updating the tenant database information efficiently.
By following the provided documentation and knowledge base articles, you can effectively resolve database connection errors and update tenant database information in Bold BI. For further assistance, you can contact the Bold BI Support.
