How to Resolve Network Issues Preventing Map Widget from Loading in Bold BI

Issue Description

An error message citing network issues consistently prevents the map widget from loading in Bold BI versions before v7.8. The error message reads: “The map shape file is not loaded due to network problems. To fix this problem, try to reload the page.”

Cause

In Bold BI versions prior to 7.8, there is a known limitation where a script’s download time exceeding 15 seconds could result in a network issue. This static time limit of 15 seconds can cause the map widget to fail to load if the script takes longer to download.

Solution

This issue has been resolved in Bold BI version 7.8 by removing the static time limit of 15 seconds. In the updated version, the map will continue loading until the script finishes downloading, regardless of the time taken.

Update Bold BI to the Latest Version

If you are using a version below 7.8, it is recommended to update Bold BI to the latest version. You can find the release notes and download the latest version from the following page: Bold BI Release History.

Check Network and Machine Specifications

The download time of the script is dependent on network speed and machine specifications. Ensure that your network speed is sufficient and test with different networks to troubleshoot the issue.

By following these steps, you should be able to resolve the network issues preventing the map widget from loading in Bold BI.