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How to resolve "The process cannot access the file because it is being used by another process"
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This article outlines the necessary steps to address the error message "The process cannot access the file because it is being used by another process. (Exception from HRESULT: 0x80070020)" when launching the Bold BI application in Internet Information Services (IIS). 
Solutions
This issue can be resolved in the following ways.
Solution 1: Release the locking process
- Open the command prompt, and execute the command "netstat -ano"
- Locate the PID listening on the Bold BI application port.
- Open the task manager, navigate to services tab and stop the associated service.
- Open IIS and browse the Bold BI application.
Solution 2: Restart the system
- Close all the application.
- Restart the system.
- Open IIS and browse the Bold BI application.
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