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How to resolve "The process cannot access the file because it is being used by another process"

Published: May 10, 2024
This article outlines the necessary steps to address the error message "The process cannot access the file because it is being used by another process. (Exception from HRESULT: 0x80070020)" when launching the Bold BI® application in Internet Information Services (IIS). error img.PNG

Solutions

This issue can be resolved in the following ways.


Solution 1: Release the locking process

  1. Open the command prompt, and execute the command "netstat -ano"
  2. Locate the PID listening on the Bold BI® application port.
  3. Open the task manager, navigate to services tab and stop the associated service.
  4. Open IIS and browse the Bold BI® application.

Solution 2: Restart the system

  1. Close all the application.
  2. Restart the system.
  3. Open IIS and browse the Bold BI® application. browse.png


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Written by Gayathri Venkatesan
Updated: May 10, 2024
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