Resolving Access Denied Problems with Published Dashboards in Bold BI on a Linux Environment

Overview

When attempting to view published dashboards in Bold BI on a Linux Environment, users may encounter an error indicating that access to a specific path is denied. This issue typically arises due to insufficient folder permissions, which prevent the application from accessing the necessary files.

Steps to Resolve Permission Issues

To resolve this error and regain access to your dashboards, follow the steps outlined below:

1. Navigate to the Dashboard Location

Open a terminal window and navigate to the directory where the dashboards are stored using the command:

cd /var/www/bold-services/application/bi/dataservice/dashboards/

2. Grant Adequate Permissions

Once in the correct directory, modify the permissions to allow the application to access the folder. Execute the following command:

sudo chmod -R 777 <Folder Name>

For example:

sudo chmod -R 777 bi.backwind.app

Here, bi.backwind.app represents the name of the folder you are modifying.

Note: The chmod -R 777 command grants read, write, and execute permissions to all users. This is a broad permission setting and can pose security risks. It is recommended to consult with your system administrator to apply more restrictive permissions that align with your organization’s security policies.

3. Restart the Service

After adjusting the permissions, you need to restart the service to apply the changes. Use the following command to restart the Bold BI service:

sudo systemctl restart bold-*

Conclusion

Following these steps should resolve the access denied error, allowing you to view your published dashboards. If the issue persists, please contact Bold BI support for further assistance.