How to resolve reCAPTCHA Errors During Login in Bold BI

Users may encounter reCAPTCHA errors that prevent successful authentication when attempting to log into the Bold BI website. This reCAPTCHA validation done in the following scenarios: when a user is attempting to log in to a Bold BI website, or when the user login into the Bold BI website for license renewal for Onpremise from an online server.

The Bold BI has integrated Google reCAPTCHA V3 to enhance security by validating requests and blocking potentially suspicious activities. If you are facing any issues with reCAPTCHA, follow the steps below to resolve it:

Steps to Resolve reCAPTCHA Errors

1. Close the Browser Window: The first step is to close the current browser window where the login attempt was made. This will clear any session data that might be causing the issue.

2. Reopen the Login Page: Open a new browser window and navigate to the Bold BI login page.

3. Attempt to Log in Again: Enter your credentials carefully and complete the reCAPTCHA challenge if prompted.

Additional FAQs

1. What is reCAPTCHA ?

   The service is a form of CAPTCHA (Completely Automated Public Turing Test to Tell Computers and Humans Apart), which is a Turing test that assists websites in distinguishing between humans and bots. Currently, a more sophisticated version of reCAPTCHA eliminates the need for users to complete a visual or audio test at the beginning. The service provides websites with a score that determines if the request is from a human or a bot. Occasionally, after checking a box, users may be required to complete a brief visual or audio test in order to access a desired website, submit a form, or use a particular feature.

2. How to fix reCAPTCHA not working in any browsers in alternative ways?

• Reset IP Addresses

  If the reCAPTCHA prompt is not functioning on your browsers, it may be due to a network issue. Please follow these steps to reset your IP address:

  1. Press the Win + R shortcut to open the Run dialog box.
  2. Type CMD and press Enter while holding down Ctrl + Shift.
  3. In the Command Prompt (Administrator) window, enter the following commands one by one and press Enter after each:
     a. netsh winsock reset
     b. netsh int ip reset
     c. ipconfig /release
     d. ipconfig /renew
  4. Once all commands have been successfully executed, open a browser to check if the reCAPTCHA feature is functioning properly again.

• Disable VPN or Proxy Services

  Disabling or changing your VPN or proxy service may help to fix the reCAPTCHA problem, as it could be causing issues by being on a ban list or not syncing correctly with the service’s servers.

References

• Bold BI Documentation
• Manage Bold BI License from online

Please note that this article is intended for general troubleshooting and may not cover all specific scenarios. For issues unique to your situation, contacting support is the recommended course of action.