How to resolve HTTP Error 500.30 - ANCM In-Process Start Failure in Bold BI

If you encounter an HTTP Error 500.30 - ANCM In-Process Start Failure while trying to access Bold BI services, follow the steps below to resolve the issue.

Root Cause

This error may occur in any of the following cases.

1. Config.json may be empty if there are not enough storage in the hosted machine. Please check the config.json backup and use the backup file.

   Note: From version 6.19.14, use the config.json and the config.xml for versions prior to this.

2. An unhandled error may occur during the application startup process. Please collect the logs and create a support ticket.

Use the config.json file from backup

If you have faced this issue after upgrading the Bold BI to the latest version, please follow the below steps.

1. Navigate to the following folder based on the environment:
   • Windows: C:/BoldServices/app_data/configuration
   • Linux: /var/www/bold-services/app_data/configuration
2. Check whether the contents of the config.json file are not empty.
3. If the file is empty, please replace it with the backup file which is available in below location,
   • Windows: C:\ProgramData\boldbi

Get Error Logs

Follow the steps below to retrieve the error logs for this issue and share them in the support ticket.

Windows

1. Navigate to C:/BoldServices/idp/web.
2. Open the web.config file in the editor.
3. Set the attribute stdoutLogEnabled=true in the aspNetCore node.
4. After configuring this, restart the site in IIS.
5. Now navigate to C:/BoldServices/idp/web/logs and share the log files.

Linux

1. Navigate to /etc/systemd/system.
2. Use the following command to check the status of the service - sudo systemctl status bold-id-web
3. Use the following command to get the logs of the service - sudo journalctl -fu bold-id-web

Reconfigure the application

If you don’t have any data in the existing installation, follow these steps to reconfigure the Bold BI application.

Additional References

• How to restart the Bold BI Embedded application
• Bold BI Application Startup