How to Connect to ServiceNow API in Bold BI

This article will guide you through the process of connecting to the ServiceNow API in Bold BI using the ServiceNow connector.

Prerequisites

Before you begin, ensure that your ServiceNow instance is running and not suspended, as a suspended instance cannot be connected through the API and will result in an error.

Connecting to ServiceNow API

1. Prepare the correct URL for connecting to the ServiceNow API. The URL must follow the format specified in the ServiceNow API documentation.

   Example URL format:

   https://<your_instance>.service-now.com/api/<your_end_point>
   

   Replace <your_instance> with your Instance Name and <your_end_point> with your endpoint.

   Your URL should look like this:

   https://devx0x4x72.service-now.com/api/now/table/incident
   

Related Links

• ServiceNow connector documentation